Feedback Loops and Constructive Criticism

Photo by ManoRegejimas

Today I went to another Toastmasters meeting and served as the General Evaluator for the meeting.  One of the things that I like about Toastmasters is that feedback loops are built into each meeting.  As the General Evaluator, I was responsible for introducing the evaluators for each of the prepared speeches and providing my own feedback on the overall meeting.  This week I was named the Best of the Big 3 (the Big 3 are the Toastmaster of the Day, the Table Topics Master, and the General Evaluator)!  Hopefully some of my comments will result in improvements of the club's meetings.  But while it's an honor to be recognized, I did not receive any criticism--constructive or otherwise.  It was a missed opportunity for a feedback loop.

Feedback loops are also an important part of my work--the major theme of Scrum is "inspect and adapt."  By doing Scrum, teams regularly inspect the product increment they have created with their stakeholders so they can receive feedback to be incorporated into the product.  A great sprint review meeting is a collaborative work session, and the discussion leads to valuable changes in the product backlog.  Teams later inspect themselves and how the sprint went during the sprint retrospective meeting.  Retrospectives are my favorite meeting in scrum--the Scrum Master has a lot of responsibility in designing and facilitating an effective retrospective, and a well-run retrospective can generate positive energy for the next sprint.  I recently co-presented a lunch and learn session about Retrospectives, and it's been exciting to see Scrum Masters adopting some new ideas into their teams' meetings.  Sprint reviews and retrospectives can be extremely valuable, but only if the attendees know how to use those feedback loops to effectively provide constructive criticism.

Are you taking advantage of feedback loops?  Do you provide constructive criticism to those around you who are seeking to improve their skills or work?

Allison Pollard

Allison Pollard is a coach, consultant, and trainer who brings the power of relationship systems intelligence to go beyond tasks, roles, and frameworks to create energy for change. She engages with people and teams in a down-to-earth way to build trust and listen for signals to help them learn more and improve. Allison focuses on creating alignment and connection for people to solve business problems together. Her experience includes working with teams and leaders in energy, retail, financial, real estate, and transportation industries to help improve their project/product delivery and culture. Allison currently volunteers as program director for Women in Agile’s mentorship program. Her agile community focus is championing new voices and amplifying women as mentors and sponsors for the next generation of leaders. Allison earned her bachelor’s degrees in computer science, mathematics, and English from Southern Methodist University in Dallas, TX. She is a Certified Professional Co-Active Coach (CPCC), a foodie, and proud glasses wearer. Allison is a prolific speaker at professional groups and international conferences, including Scrum Gatherings and the Agile Alliance Agile20xx conferences. Allison is co-owner of Helping Improve LLC.

http://www.allisonpollard.com
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