Responsibility and Transparency in Teams

Photo by mollybob

I've heard people say that teams need people who will take responsibility for work, and today I heard a story that makes me think responsibility is not enough:

A developer checks in some code, tests it, and realizes there is a minor defect.  He takes responsibility for the defect.  Wanting to get more feedback about his work and knowing that he will go ahead and fix the defect he found, he tells his QA team members to start their testing.  They do, and they report a minor defect.  The same one he already knew about and was fixing.  QA finds out he was already working on a fix and is frustrated that the developer didn't tell them about the defect earlier. 

As I heard the story, the mental image that came to mind was something like this:

It's great that the developer found the defect and took responsibility for fixing it, but not being transparent to QA about it diminished trust within the team.  The ball got dropped even though the developer and QA both took responsibility for their work--there was a lack of transparency.  More communication was needed to maintain trust within the team.

How are you transparent about the work you're responsible for?

Allison Pollard

Allison Pollard is a coach, consultant, and trainer who brings the power of relationship systems intelligence to go beyond tasks, roles, and frameworks to create energy for change. She engages with people and teams in a down-to-earth way to build trust and listen for signals to help them learn more and improve. Allison focuses on creating alignment and connection for people to solve business problems together. Her experience includes working with teams and leaders in energy, retail, financial, real estate, and transportation industries to help improve their project/product delivery and culture. Allison currently volunteers as program director for Women in Agile’s mentorship program. Her agile community focus is championing new voices and amplifying women as mentors and sponsors for the next generation of leaders. Allison earned her bachelor’s degrees in computer science, mathematics, and English from Southern Methodist University in Dallas, TX. She is a Certified Professional Co-Active Coach (CPCC), a foodie, and proud glasses wearer. Allison is a prolific speaker at professional groups and international conferences, including Scrum Gatherings and the Agile Alliance Agile20xx conferences. Allison is co-owner of Helping Improve LLC.

http://www.allisonpollard.com
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