Responsibility and Transparency in Teams

Photo by mollybob

I've heard people say that teams need people who will take responsibility for work, and today I heard a story that makes me think responsibility is not enough:

A developer checks in some code, tests it, and realizes there is a minor defect.  He takes responsibility for the defect.  Wanting to get more feedback about his work and knowing that he will go ahead and fix the defect he found, he tells his QA team members to start their testing.  They do, and they report a minor defect.  The same one he already knew about and was fixing.  QA finds out he was already working on a fix and is frustrated that the developer didn't tell them about the defect earlier. 

As I heard the story, the mental image that came to mind was something like this:

It's great that the developer found the defect and took responsibility for fixing it, but not being transparent to QA about it diminished trust within the team.  The ball got dropped even though the developer and QA both took responsibility for their work--there was a lack of transparency.  More communication was needed to maintain trust within the team.

How are you transparent about the work you're responsible for?

Allison Pollard

Allison Pollard helps overwhelmed technical leaders debug their management approach. She teaches them how to manage up, support people through change, and make time for strategic work. Her education in computer science, mathematics, and English from Southern Methodist University helps her connect technical work with people management. As a Certified Professional Co-Active Coach (CPCC) and Professional Certified Coach (PCC), Allison focuses on improving product delivery and leadership culture. Her experience includes work in energy, retail, financial, real estate, and transportation industries. Allison regularly speaks at global conferences like Scrum Gatherings and Agile Alliance's Agile20xx. She promotes women's leadership as the program director for Women in Agile's Mentorship program. When she's not working, Allison likes to drink lattes and listen to Broadway musicals. Allison is a proud glasses wearer and co-owner of Middlegame Partners.

http://www.allisonpollard.com
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